Privacy Policy

1. Introduction

Soghateh Gilan ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we handle personal data in accordance with the Swiss Federal Act on Data Protection (FADP). This policy applies to visitors of our website www.soghateh-gilan.ch (the "Website").

We believe in transparency and respecting your privacy choices.

2. Data Controller

The entity responsible for the data processing described herein is:

[Full Legal Company Name]
Route de Pré-Bois 20
1215 Genève ICC
Switzerland
Email: concierge@soghateh-gilan.ch
Telephone: +41 223 09 38 29

If you have any questions regarding data protection, please contact us using the details above.

3. Data Processing During Website Visit

We have designed our website primarily as an informational platform. **We explicitly state that we do not use cookies, web analytics tools (like Google Analytics), or other tracking technologies on this Website.** Consequently, we do not automatically collect or store personal data related to your Browse activity, such as your IP address for tracking purposes, pages visited, or duration of visit through such means.

Your visit to our website is anonymous in the sense that we do not actively track or profile individual users via the website itself.

Note: Standard technical logs may be generated by the web server for operational security and functionality, which might include IP addresses, but these are not used by us for user tracking or analysis as described above.

4. Data Processing When You Contact Us

If you choose to contact us via the email address or telephone number provided on our website, you will inevitably provide us with personal data so that we can respond. This data typically includes:

• Your name
• Your email address (when using email)
• Your telephone number (when using phone or if provided in email)
• The content of your message or inquiry, which may contain further personal details you volunteer.

We process this personal data exclusively for the purpose for which you provide it: typically, to respond to your inquiry, provide requested information or consultation about our products, manage our potential or existing customer relationship with you, and fulfill any resulting requests. The legal basis for this processing is generally your consent (implied by contacting us for a specific purpose) and our legitimate interest in conducting business communication and providing excellent customer service.

5. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational security measures designed to protect the personal data obtained through your direct communications against unauthorized access, disclosure, alteration, or destruction. We are committed to handling your inquiries with discretion and confidentiality.

6. Data Sharing and Transfer

We do not sell, rent, or trade your personal data. The personal data you provide when contacting us is treated confidentially and is generally not shared with third parties, except where necessary to fulfil your request (e.g., providing address details to a courier for shipping, if an order results from the contact) or if required by Swiss law or a competent authority. Our website hosting provider may technically have access to server infrastructure but is bound by data processing agreements and confidentiality.

As a rule, your data is processed within Switzerland.

7. Data Retention

We store personal data obtained from your inquiries only for as long as it is necessary to fulfill the purpose for which it was collected (e.g., managing your inquiry and the resulting relationship) or as required by Swiss legal retention periods (e.g., for business correspondence).

8. Your Rights

Under the Swiss FADP, you have rights concerning your personal data. Subject to legal conditions, you may have the right to request information about the data we hold about you, request correction of inaccuracies, request deletion, object to processing, or request restriction of processing. To exercise your rights, please contact us using the details in Section 2.

9. Applicability of GDPR

As a Swiss company, we are primarily subject to the Swiss FADP. While we ship globally, we do not specifically target advertising or services towards individuals within the European Union (EU) / European Economic Area (EEA) in a way that typically brings our general website operations under the scope of the EU General Data Protection Regulation (GDPR). However, we are committed to high data protection standards. If you are interacting with us from the EU/EEA, we strive to uphold principles aligned with GDPR, especially concerning your data subject rights.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The effective date at the top indicates the last revision.